After Sales Support Specialist

WHAT YOU WILL DO AS After Sales Support Specialist

In this role, you support the sales process and ensure an excellent follow-up for our customers.
You are the connection between customers and internal departments, making sure their questions are handled correctly and efficiently.
With your service-oriented mindset, you help maintain quality and improve daily workflows.

Your tasks include:

Customer contact & follow-up: You follow up with customers after a purchase, answer questions and provide solutions when needed.
Assistance with offers: You support the creation of quotations and think along about commercial opportunities.
Process improvement: You identify opportunities to improve service quality and efficiency without losing sight of daily operations.
Service request handling: You ensure all customer requests are handled correctly and expectations are managed.

WHAT WE OFFER

A varied and dynamic role with responsibility
A market-competitive salary and solid secondary benefits
A professional but informal working environment where teamwork comes first
Room for personal and professional development
A fixed-term contract with the prospect of a permanent position
Travel cost reimbursement or NS Business Card (where applicable)
25 vacation days per year and 8% holiday allowance
Free parking and charging facilities at our Oss location

WHO YOU ARE AS After Sales Support Specialist

Completed MBO or HBO education, preferably in a commercial or administrative field
Several years of experience in a similar role (customer service, inside sales, after sales support)
A service-oriented mindset with a strong focus on quality and customer satisfaction
Strong organisational skills and attention to detail
Excellent communication skills in both Dutch and English
Affinity with systems such as CRM software and Microsoft Office

WORKING AT urban mobility systems

At Urban Mobility Systems, we work on practical electrification for heavy-duty machinery and zero-emission transport.
We design and build electric powertrains, battery systems and repower solutions that operate in real-world industrial and construction environments.

Our culture is based on clear communication, teamwork and ownership.
We believe strong collaboration within our teams is essential to delivering reliable systems to our customers.