As Service coördinator you will be the first point of contact for all service enquiries within our department for manages incoming service requests, schedules field visits for service engineers and ensures smooth communication between customers, workshops the service teams.
You have a basic knowledge of electrical or battery engineering, but your main focus is on communication, planning and coordination. Together with the workshop, logistics and R&D, you ensure the smooth and effective handling of service orders.
What will you do as Service coördinator
- First point of contact for incoming service enquiries by phone or e-mail.
- Register, prioritise and follow up service requests and/or tickets.
- Scheduling and coordinating appointments for internal service, field service and external technicians.
- Matching required parts, tools and documentation for service requests.
- Inform customers of progress, expected schedule and follow-up.
- Maintain service documentation and work orders in systems (such as Jira, ERP or Excel).
- Communicate teruding problems to the engineering department and provide clear feedback to customers.
Who are you and what do we ask of you as Service coördinator
- Minimum MBO4 working and thinking level, preferably in a technical or related field.
- Experience in a service-oriented, technical or planning role.
- Basic knowledge of electrical systems, batteries or industrial equipment.
- Strong communication and organisational skills.
- Good command of the Dutch and English languages.
- Knowledge of ERP and service management systems.
Pros
- Knowledge of voltage or battery safety (training possible).
- Customer-oriented and solution-oriented attitude.
- Stress-resistant and good at multitasking.
Working at Urban Mobility Systems
At Urban Mobility Systems, we are passionate about innovation in urban mobility. As a team of dedicated professionals, we strive every day to deliver exceptional solutions that make our cities smarter and more sustainable. We are not afraid to leave traditional paths and take new directions. Our approach is characterised by direct communication, transparency and the incentive to take own initiative. The relationship with our customers is essential, but the relationship between our team members is just as important. We build on a culture in which mutual respect and cooperation are the basis. At UMS, we believe that connection within the team is our strength and the key to developing pioneering mobility solutions.
What do we offer you at Urban Mobility Systems?
- A challenging and dynamic position with a lot of responsibility.
- A competitive salary and good fringe benefits.
- A professional but informal working atmosphere where cooperation is key.
- Room for personal and professional development.
- A fixed-term contract with the prospect of permanent employment.
- Travel allowance or an NS Business Card.
- 25 holidays per calendar year and 8% holiday allowance.
Interested?
Do you recognise yourself in this profile and are you available at short notice? Click below to apply directly!
For questions about the position, please contact Bhumika Chawla via [email protected] and/or +31 (0)6 38 31 01 52.
